Eén mailtje naar Amazon waarin ik de situatie uitlegde –pakket ergens bij de Post, Post weet niet wanneer het geleverd zal gevonden worden — en dit was het resultaat:
Thank you for contacting Amazon.co.uk and for bringing this to our attention.
I am sorry to hear that you did not receive your order.
In addition to a wide selection of items, one of our aims at Amazon.co.uk is to provide a convenient and efficient service; in this case, we have not met that standard. Please accept our sincere apologies.
It does appear that something may have gone awry with the delivery of your order #026…125 – the package should have reached you by now.
I have placed a new order #20…361 for the same items to be sent to the same delivery address.
We will post it to you as soon as possible at no additional charge.
Pfeh. Dát is klantenservice.