Reuters Consumption of Alcohol

To: All UKI staff We would like to remind you that following the Fast Forward initiative providing great service is of significant importance to us as a Company. As the ‘face’ of Reuters to our clients and customers, both internal and external, it is imperative that we all maintain a professional approach at all times. It has come to our notice that some client facing staff are meeting customers with the smell of alcohol on their breath. Whilst having a quick pint or a glass of wine at lunchtimes may not affect your performance the accompanying smell of alcohol could affect your apparent professionalism. With this in mind the consumption of alcohol prior to a client visit is not the impression we want to portray to our customers. With great customer service in mind we would ask you to use your discretion when having a drink at lunchtime. Drinking in excess is not permitted during working hours, whether at a client site or in the office. This is in line with health and safety procedure and the company code of conduct. Thank you for your cooperation. UKI Management Committee

[InternalMemos]