Too little, too late

Schrijft Barak Berkowitz, Chairman & CEO van SixApart:

Dear Michel,

Two weeks ago I wrote you to explain the problems that some of our users experienced last month and what we were doing to fix them. Today I want to tell you about the work we’ve done and our plans to compensate you for the inconvenience and frustration we may have caused you.


We are not yet perfect. One incident on Tuesday November 8th between approximately 9:00 am and noon Pacific Time caused limited access to the TypePad application.


While we are not done with our work, and there is always the chance of outages on any web service, we believe that the worst performance is behind us, and it is now time to focus on how we can make these problems up to you.


By default, you will receive a credit for 15 free days of TypePad service. To get this credit you don’t have to do anything; we will just credit your account.

That said, we recognize that customers have had different experiences with the service, so we want to give you the opportunity to choose more, or even less compensation. If you click the link below, you’ll get a screen that offers you the following choices:

  • While the performance issues caused me some inconvenience I mainly found the service acceptable last month.
    Give me 15 free days of TypePad.
  • The performance issues made it very difficult for me to use the service on multiple occasions during the month.
    Give me 30 free days of TypePad.
  • The performance issues affected me greatly, making my experience unacceptable for most of the month.
    Give me 45 free days of TypePad.
  • I really wasn’t affected and feel I got the great service I paid for last month.
    Thank you for the offer, but please don’t credit my account.

Make your choice now.

Ik zag er niet meteen een optie bijstaan voor

The performance issues affected me greatly this month and many many months before, making my experience unacceptable for most of the time I’ve spent on TypePad. I’m off to WordPress. So long and thanks for all the trackbacks.

…maar bon, we gaan niet natrappen.


Doe mee met de conversatie

1 reactie

  1. Toch wel een mooi gebaar, zeker in deze tijd van ‘de klant is koning af’
    Toch niet gedacht dat je soms €1 minder zou moeten gaan betalen, als telenet een dag plat ligt. Of als Electrabel nog eens met een ontplofte kabine zit in Gent of omstreken. Ja een mens is soms moeilijk tevreden 😉

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